Healing Massage & Spa
Privacy Policy
Effective
Date: July 3, 2026
Healing
Massage & Spa (“we,” “us,” or “our”) is
committed to protecting your privacy. This Privacy Policy explains how we
collect, use, and protect your personal information when you visit our website
at healing-massage-spa.com, book an appointment, or communicate with us via
phone or SMS text message.
We
may collect the following types of information:
•
Name, phone number, and email address when you book an appointment
•
Appointment details including date, time, and type of service
•
Health information you voluntarily provide relevant to your massage service
•
Payment information processed securely through our payment provider
•
Device and browsing information when you visit our website
We
use the information we collect to:
•
Schedule and confirm your appointments
•
Send SMS text message reminders and notifications about your appointment
•
Assign a therapist to your appointment and notify you of the assignment
•
Process payments for services rendered
•
Respond to your questions and requests
•
Improve our services and customer experience
By
providing your phone number when booking an appointment, you consent to receive
SMS text messages from Healing Massage & Spa at (510) 571-4117. These
messages may include:
•
Appointment booking confirmations
•
Therapist assignment notifications
•
Appointment reminders (typically sent 24 hours before your appointment)
Message
and data rates may apply. Message frequency varies based on your appointment
activity. You may opt out at any time by replying STOP to any text message. For
help, reply HELP or contact us at (510) 571-4117.
We
do not sell, trade, or rent your personal information to third parties. We may
share your information only with:
•
Service providers who help us operate our business (such as our SMS messaging
service, Twilio, and our booking system)
•
Legal authorities when required by law
All
third-party service providers are required to keep your information
confidential and use it only for the purpose of providing services to us.
We
implement appropriate technical and organizational measures to protect your
personal information against unauthorized access, loss, or misuse. However, no
method of transmission over the internet or electronic storage is 100% secure.
You
have the right to:
•
Request access to the personal information we hold about you
•
Request correction of inaccurate information
•
Request deletion of your personal information
•
Opt out of SMS communications at any time by replying STOP
To
exercise any of these rights, contact us at (510) 571-4117 or
info@healing-massage-spa.com.
Our
website may use cookies to improve your browsing experience. You can set your
browser to refuse cookies, though some features of our website may not function
properly as a result.
Our
services are not directed to children under the age of 13. We do not knowingly
collect personal information from children under 13.
We
may update this Privacy Policy from time to time. We will notify you of any
significant changes by posting the new policy on our website with an updated
effective date.
Business:
Healing Massage & Spa
Address:
20812 Baker Road, Castro Valley, CA
94546
Phone:
(510) 571-4117
Email:
info@healing-massage-spa.com
Website:
healing-massage-spa.com